Help Center

Frequently Asked Questions

Everything you need to know about playing at 8k8.com — from account setup and deposits to game rules and responsible gaming. Can't find your answer? Our support team is available 24/7.

Account Questions

Everything about registering and managing your 8k8.com account.

Creating your 8k8.com account is quick and straightforward. Visit the 8k8.com website and click the Register button. You'll be asked to provide your full name, date of birth, email address, mobile number, and a secure password. After submitting your details, you'll receive a verification code via SMS or email to confirm your account. Once verified, you can complete your identity verification by uploading a valid Philippine government-issued ID — this is required before you can make your first deposit or withdrawal.

The minimum age to register and play at 8k8.com is 21 years old. This is a strict requirement under Philippine law and PAGCOR regulations. All accounts are subject to age verification, and any account found to belong to a person under 21 will be immediately closed. We take underage gambling very seriously — if you suspect a minor has registered, please contact our support team right away.

8k8.com accepts the following Philippine government-issued IDs for identity verification:
  • Philippine Passport
  • Driver's License (LTO)
  • SSS / UMID Card
  • PhilSys National ID
  • PRC Professional ID
  • Voter's ID
Make sure your ID is valid, clearly readable, and shows your full name and date of birth. Expired IDs will not be accepted.

No. Each player is allowed only one account at 8k8.com. Creating multiple accounts (also called duplicate accounts) is a violation of our Terms & Conditions and may result in the suspension or permanent closure of all associated accounts, along with forfeiture of any bonuses or winnings. If you've forgotten your login details, use the password reset function or contact our support team — do not create a new account.

You can update certain account details — such as your contact number, email address, and preferred language — directly from your Account Settings page after logging in. Changes to your registered name or date of birth require identity re-verification and must be requested through our support team. This is to protect your account from unauthorized changes.

If you wish to close your account, please contact our 24/7 support team via live chat or email at [email protected]. Before closing, make sure to withdraw any remaining balance. Note that if you are closing your account due to gambling concerns, we strongly recommend using our self-exclusion tools instead — this provides stronger protections and prevents re-registration during the exclusion period.

Login & Security

Trouble signing in or want to keep your account secure? We've got you covered.

Go to the 8k8.com Login page and enter your registered email address and password. Click the Sign In button to access your account. If you're on a personal device, you can enable the "Remember Me" option for faster access next time. Always make sure you're on the official 8k8com.one website before entering your credentials.

On the login page, click the Forgot Password? link. Enter your registered email address and we'll send you a password reset link. Check your inbox (and spam folder) for the email from 8k8.com. The reset link is valid for 30 minutes. If you don't receive the email, contact our support team and we'll assist you manually after verifying your identity.

Your 8k8.com account may be locked for several reasons: too many failed login attempts, a security flag triggered by unusual activity, a pending identity verification, or a self-requested cooling-off or self-exclusion period. If your account is locked unexpectedly, contact our support team via live chat or email. We'll investigate and resolve the issue as quickly as possible — usually within 24 hours.

Here are our top tips for keeping your 8k8.com account safe:
  • Use a strong, unique password that you don't use on other sites
  • Never share your password with anyone — 8k8.com staff will never ask for it
  • Enable two-factor authentication (2FA) from your account settings
  • Always log out after playing, especially on shared devices
  • Be cautious of phishing emails — always check the sender's address
  • Only access 8k8.com through the official website at 8k8com.one

Yes. 8k8.com supports two-factor authentication via SMS OTP ( one-time password) sent to your registered mobile number. We strongly recommend enabling 2FA for all accounts — it adds an extra layer of security that protects you even if your password is compromised. To enable 2FA, go to Account Settings → Security → Two-Factor Authentication and follow the on-screen instructions.

Deposits & Withdrawals

All your questions about funding your account and cashing out your winnings.

8k8.com supports the following payment methods for Filipino players:
  • GCash — fast and widely used across the Philippines
  • PayMaya / Maya — instant transfers for registered Maya users
  • Bank Transfer — BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
  • Debit Card — Visa and Mastercard debit cards issued by Philippine banks
Please note that credit cards and cryptocurrency are not accepted for gaming deposits, in compliance with Philippine regulations.

The minimum deposit at 8k8.com is ₱100 for most payment methods including GCash and Maya. Bank transfers may have a higher minimum depending on your bank's own transfer limits. There is no maximum deposit limit set by 8k8.com, though your chosen payment provider may impose their own daily limits. All amounts are in Philippine Peso (₱ / PHP).

Most deposits at 8k8.com are credited instantly or within a few minutes. GCash and Maya transfers are typically the fastest. Bank transfers may take up to 1 business day depending on your bank's processing schedule. If your deposit has not reflected after 30 minutes, please contact our support team with your transaction reference number and we will investigate promptly.

To withdraw your winnings, log in to your 8k8.com account and go to the Cashier → Withdraw section. Select your preferred withdrawal method, enter the amount, and confirm the request. Withdrawals are processed to the same payment method used for your deposit where possible. Make sure your account is fully verified before requesting a withdrawal — unverified accounts cannot process cashouts.

Withdrawal processing times at 8k8.com are as follows:
  • GCash / Maya: Usually within 1–24 hours
  • Bank Transfer: 1–3 business days
  • Debit Card: 2–5 business days
Processing times may be longer during peak periods or if additional verification is required. The minimum withdrawal amount is ₱200. There are no withdrawal fees charged by 8k8.com, though your bank or e-wallet provider may apply their own charges.

A withdrawal request may be declined for the following reasons: incomplete identity verification, active bonus wagering requirements not yet met, withdrawal amount below the minimum threshold, account security flag, or a mismatch between your account name and the receiving account name. If your withdrawal was rejected, you will receive a notification with the reason. Contact our support team if you need clarification or assistance resolving the issue.

Games at 8k8.com

Questions about the games available on the 8k8.com platform.

8k8.com offers a wide variety of online casino games tailored for Filipino players, including:
  • Slots — hundreds of titles from top providers
  • Live Dealer Games — baccarat, roulette, blackjack, and more with real dealers
  • Andar Bahar — the popular South Asian card game loved by Filipino players
  • Jackpot Fishing — exciting arcade-style fishing games with big prize pools
  • Bingo — classic and themed bingo rooms with real-time play
  • Table Games — poker, sic bo, dragon tiger, and other classics
New games are added regularly, so there's always something fresh to try at 8k8.com.

Many slot games at 8k8.com offer a demo or free-play mode that lets you try the game without wagering real money. This is a great way to learn the mechanics and features before committing your balance. However, live dealer games, bingo rooms, and fishing games require real-money bets to participate. Look for the "Demo" button on eligible game tiles in the lobby.

Yes. All games at 8k8.com use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our game providers are regularly audited by independent testing agencies. Live dealer games are streamed in real time from professional studios, providing full transparency. The Return to Player (RTP) percentage for each slot game is displayed in the game's information panel.

Absolutely. 8k8.com is fully optimized for mobile play. You can access all games directly through your mobile browser — no app download required. The platform is compatible with both Android and iOS devices. Simply visit 8k8com.one on your phone's browser and log in to your account. The mobile interface is designed for smooth, responsive gameplay even on smaller screens and varying network conditions common across the Philippines.

Andar Bahar is a fast-paced card game of Indian origin that has become hugely popular among Filipino online casino players. A single card (the "joker") is placed face-up in the center. Players bet on whether the next matching card will appear on the Andar (left) or Bahar (right) side. It's simple to learn, quick to play, and offers near 50/50 odds — making it a favorite for both beginners and experienced players at 8k8.com.

Bonuses & Promotions

Make the most of 8k8.com's rewards and promotional offers.

8k8.com offers a generous welcome bonus for new Filipino players upon making their first deposit. The exact bonus amount and terms are displayed on the promotions page at the time of registration. Welcome bonuses typically include a deposit match and may include free spins on selected slot games. Always read the full bonus terms before claiming — pay attention to wagering requirements, minimum deposit amounts, and eligible games.

Wagering requirements (also called playthrough requirements) specify how many times you need to bet your bonus amount before you can withdraw any winnings derived from it. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before the bonus funds become withdrawable. Different games contribute differently to wagering — slots typically contribute 100%, while table games may contribute less. Check the specific bonus terms for full details.

Yes. 8k8.com regularly runs promotions for existing players including reload bonuses, cashback offers, free spin events, seasonal tournaments, and VIP loyalty rewards. Filipino players can also look forward to special promotions tied to local events and holidays. Log in to your 8k8.com account and visit the Promotions section to see all currently active offers available to your account.

Yes. If you prefer to play without bonuses — for example, to avoid wagering requirements — you can opt out of promotional offers in your Account Settings under Communication Preferences. You can also contact our support team to have your account flagged as "no bonus." This is also a useful option for players who are managing their gaming habits and prefer to keep things simple and straightforward.

Responsible Gaming

8k8.com is committed to safe and responsible gaming for all Filipino players.

"Gambling is addictive. Know when to stop." — If you feel your gaming is becoming a problem, please use our self-exclusion tools or visit our Responsible Gaming page for full details.

8k8.com provides a full suite of responsible gaming tools accessible from your account settings:
  • Deposit Limits — set daily, weekly, or monthly caps on how much you can deposit
  • Loss Limits — limit how much you can lose in a given period
  • Session Time Limits — set alerts or hard limits on how long you play per session
  • Cooling-Off Periods — temporarily suspend your account for 24 hours up to 30 days
  • Self-Exclusion — lock your account for 6 months, 1–5 years, or permanently
  • Reality Checks — periodic pop-up reminders showing your session duration and net result
All tools are available 24/7 and most take effect immediately. Visit our Responsible Gaming page for more details.

To self-exclude, log in to your 8k8.com account and go to Account Settings → Responsible Gaming → Self-Exclusion. Choose your preferred exclusion period — minimum 6 months, up to permanent exclusion. Once activated, your account will be locked immediately and you will not receive any marketing communications during the exclusion period. Self-exclusion cannot be reversed before the period ends. You can also request self-exclusion by contacting our support team directly at [email protected].

The minimum legal age for casino-style gambling in the Philippines is 21 years old, as mandated by Philippine law and PAGCOR regulations. 8k8.com strictly enforces this requirement through mandatory age verification for all new accounts. Any account found to belong to a person under 21 will be immediately closed and the matter reported to the appropriate authorities. We also encourage parents and guardians to use parental control software to prevent minors from accessing gambling sites.

If you or someone you know is struggling with problem gambling, the following resources are available in the Philippines:
  • 8k8.com Support Team — available 24/7 via live chat or email at [email protected]
  • National Center for Mental Health (NCMH) — located in Mandaluyong City, provides counseling and treatment for behavioral addictions
  • PAGCOR Player Protection — the Philippine Amusement and Gaming Corporation oversees responsible gaming standards for all licensed operators
Remember: "Gambling is addictive. Know when to stop." There is no shame in asking for help.
Still have questions? We're here 24/7.

Our support team is always ready to help Filipino players with any questions not covered in this FAQ. Reach us anytime via live chat on the platform or by email — we typically respond within minutes.

Email:  ·  Available 24 hours a day, 7 days a week

Why Filipino Players Choose 8k8.com

Six reasons thousands of players from Manila to Davao trust 8k8.com for their online gaming.

Secure & Encrypted Platform

8k8.com uses 256-bit SSL encryption to protect all player data and financial transactions. Your personal information and funds are always safe on our platform.

Fast Deposits & Withdrawals

GCash and Maya deposits are near-instant. Withdrawals are processed quickly with no hidden fees from 8k8.com — keeping more of your winnings in your pocket.

Mobile-First Experience

Play all your favorite 8k8.com games on any smartphone or tablet. No app download needed — just open your browser and you're ready to go, anywhere in the Philippines.

Hundreds of Games

From slots and live dealer tables to Andar Bahar, Jackpot Fishing, and Bingo — 8k8.com has a game for every type of Filipino player, with new titles added regularly.

24/7 Customer Support

Our dedicated support team is available around the clock via live chat and email. Whether it's a technical issue or a general question, we're always just a message away.

Committed to Responsible Gaming

8k8.com puts player welfare first. With deposit limits, self-exclusion tools, and 24/7 support, we make sure gaming stays fun and within your control at all times.

Ready to Play at 8k8.com?

Now that your questions are answered, it's time to experience the best online casino in the Philippines. Sign in or explore our full game selection today.

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21+ only  ·  Gambling is addictive. Know when to stop.  ·  Play within your means.